EASY RETURNS: At Knilot, we want you to love your purchases! If you’re not completely satisfied with your order, we will do everything we can to try and make it better!
Please look over your order as soon as you get it in your hands. If you think that you’ve received a defective item, please email us { support@knilot.com } ideally within 3 business days of receiving your order. Reporting after that does not shorten the 15-day eligible return-request window or mandatory rights under applicable law. If you were sent incorrect items or are missing items from your order, please contact us as soon as possible so we can get that mishap sorted out for you!
Rules & procedures for returns:
Buyers are responsible for return postage costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Eligible returns are refunded to the original payment method.
Eligible return requests must be started within 15 calendar days after delivery. This window does not limit mandatory rights under applicable law.
Sale items and custom products without custom embroidery are eligible for change-of-mind returns under the usual return conditions. Please request a return within 15 calendar days after delivery and wait for the KNILOT team's approval and return instructions before sending anything back. Custom embroidered products are not eligible for change-of-mind returns or exchanges. If an item is damaged or defective, or KNILOT made a mistake, contact our team so we can review the issue and confirm an appropriate resolution. Other applicable product-specific conditions and mandatory rights under applicable law remain unaffected.
Returned items must remain un-damaged, un-washed, un-scented, un-worn, and all tags must still be attached. If we receive a return that does not meet the applicable return requirements, we will contact you to discuss it. Be sure to email us with questions or if your item was delivered damaged.
After receiving your return, we will inspect the item(s) for any sign of wear or use and refund to the original payment method. If an item is not found to be in returnable condition, we will reach out to you with your options.
Approved returns will have our storefront address as the shipping address: KNILOT C-455 goyalheveli, sidhart nagar near terminal 2, 302017 jaipur RJ, India
Exchanges: We have a limited number of each featured item on the site and because of this we can’t guarantee an exchange. If an exchange is unavailable, eligible refunds go to the original payment method. If the right size and style is available, please contact us about an exchange. You can also always email us for any questions or concerns: support@knilot.com